Acuerdo de Licencia de Software

CAMILO SOLUTIONS SOFTWARE LICENSE AGREEMENT Copyright (c) 2025 Camilo Solutions, Inc. All rights reserved. IMPORTANT: READ THIS SOFTWARE LICENSE AGREEMENT ("AGREEMENT") CAREFULLY BEFORE INSTALLING, DOWNLOADING, OR USING THE SOFTWARE. BY INSTALLING, DOWNLOADING, OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. ================================================================================ 1. DEFINITIONS ================================================================================ "Software" means the Camilo AWS Solutions products and services, including but not limited to desktop applications, server software, cloud services, addons, documentation, and any updates or modifications. "Core Application" means the base Camilo AWS Solutions application (desktop, server, or cloud-based) that provides AWS identity and access management functionality. "Addons" means additional software modules that extend the functionality of the Core Application, available through the Camilo Solutions addon marketplace. "License" means the rights granted to you under this Agreement. "You" or "Your" means the individual or entity that has obtained the Software. "Camilo Solutions" means Camilo Solutions, Inc., a Delaware corporation. "Commercial Use" means use of the Software in any manner primarily intended for or directed toward commercial advantage or monetary compensation. ================================================================================ 2. CORE APPLICATION LICENSE TERMS ================================================================================ 2.1 LICENSE GRANT Subject to the terms of this Agreement, Camilo Solutions grants you a limited, non-exclusive, non-transferable license to use the Core Application according to your selected subscription tier. Pricing for each tier is available at https://camilosolutions.com/pricing and may be updated from time to time. STARTER TIER: - Use up to 25 AWS accounts - Enhanced functionality access - Addons: NONE included. All addons must be licensed separately. - Standard usage allowance per user - Email support with standard response times - Commercial use permitted - Monthly software updates with bug fixes - Standard service level agreement (see Section 2.4) PROFESSIONAL TIER: - Use up to 100 AWS accounts - Full functionality access - Addons: NONE included. - All addons must be licensed separately. - Enhanced usage allowance per user - Priority email support with enhanced response times - Commercial use permitted - Bi-weekly updates plus critical hotfixes - Enhanced service level agreement (see Section 2.4) ENTERPRISE TIER: - Unlimited AWS accounts - Full functionality access - Addons: NONE included. - All addons must be licensed separately. - Premium usage allowance per user - Priority support with enhanced SLA - Commercial use permitted - Weekly updates plus critical hotfixes - Custom integrations available - Dedicated account management - Phone/video support access - Extended compatibility support - Discounted rates on usage-based addons 2.2 CORE APPLICATION RESTRICTIONS You may NOT: - Reverse engineer, decompile, or disassemble the Core Application - Remove or modify any proprietary notices or labels - Distribute, sublicense, or transfer the Core Application - Use the Core Application beyond your subscription tier limits - Create derivative works based on the Core Application - Use the Core Application to develop competing products 2.3 FUTURE EDITIONS This Agreement covers current and future editions of Camilo AWS Solutions: DESKTOP EDITION (Current): - Native macOS application with local data processing - AWS credentials stored locally with industry-standard encryption - No dependency on Camilo Solutions cloud services for core functionality SAAS EDITION (Planned 2026 Q1): - Fully managed cloud service with global availability - Multi-tenant architecture with dedicated enterprise options - Includes data backup, disaster recovery, and 24/7 monitoring - API access and third-party integrations SERVER EDITION (Planned 2026 Q3): - On-premise deployment with multi-user architecture - Requires Camilo Solutions license server connectivity for validation - Includes update server access for software distribution - Web-based administration interface Specific terms and SLA for future editions are detailed in Section 2.4. 2.4 SERVICE LEVEL AGREEMENTS SLA terms vary by edition and subscription tier as follows: DESKTOP EDITION (CURRENT): Professional Tier SLA: - Support Response: 24 hours for critical issues, 48 hours for standard issues - Bug Resolution: 7 business days for critical bugs, 30 days for standard bugs - Software Updates: Monthly releases with bug fixes and feature improvements - Compatibility: Support for current and previous macOS version - Performance: Application startup time under 10 seconds on supported hardware - Application Stability: Less than 0.1% crash rate during normal operation Enterprise Tier SLA: - Support Response: 4 hours for critical issues, 12 hours for standard issues - Bug Resolution: 48 hours for critical bugs, 7 business days for standard bugs - Software Updates: Bi-weekly releases plus critical hotfixes within 48 hours - Compatibility: Extended support for 3 macOS versions - Performance: Application startup time under 5 seconds on supported hardware - Direct Support: Phone and video call access with technical team - Priority Queue: Dedicated support channel with faster resolution SERVER EDITION (PLANNED 2026 Q3): Professional Tier SLA: - Support Response: 12 hours for server-critical issues, 24 hours for standard - Bug Resolution: 5 business days for critical, 21 days for standard - License Server Uptime: 99.5% monthly availability - Update Server Uptime: 99% monthly availability - Installation Support: Email support and comprehensive documentation - Remote Troubleshooting: Screen sharing assistance for complex issues Enterprise Tier SLA: - Support Response: 2 hours for server-critical issues, 8 hours for standard - Bug Resolution: 24 hours for critical, 5 business days for standard - License Server Uptime: 99.9% monthly availability - Update Server Uptime: 99.5% monthly availability - Installation Support: Dedicated engineer assistance during deployment - Remote Access: VPN and direct server access for troubleshooting - Health Monitoring: Proactive monitoring tools and alerts included SAAS EDITION (PLANNED 2026 Q1): Professional Tier SLA: - Service Uptime: 99.5% monthly availability - API Response Time: Less than 3 seconds average response time - Support Response: 4 hours for critical issues, 24 hours for standard - Data Backup: Daily automated backups with 30-day retention - Security Updates: Automatic deployment with zero-downtime maintenance - Performance: Page load times under 5 seconds Enterprise Tier SLA: - Service Uptime: 99.9% monthly availability - API Response Time: Less than 1 second average response time - Support Response: 1 hour for critical issues, 4 hours for standard - Data Backup: Every 6 hours with 90-day retention period - Dedicated Infrastructure: Non-shared resources for enhanced performance - Custom SLA: Negotiable uptime targets up to 99.99% availability - Disaster Recovery: 4-hour Recovery Time Objective, 1-hour Recovery Point Objective SLA REMEDIES: - Support Response Breach: 10% service credit per incident - Critical Bug Resolution Delay: 5% service credit per business day delay beyond SLA - Uptime Breach (Server/SaaS): 10% service credit per 0.1% below target monthly uptime - Maximum Credits: 50% of monthly subscription fee per billing period SLA EXCLUSIONS: - Scheduled maintenance during announced maintenance windows - Issues caused by unsupported operating system versions or hardware - Third-party software conflicts or customer configuration errors - AWS service outages or issues beyond Camilo Solutions control - Force majeure events including natural disasters and internet infrastructure failures - Customer network connectivity issues or hardware failures (Server Edition) SLA MEASUREMENT: - Uptime calculated monthly excluding scheduled maintenance windows - Support response time measured from ticket creation to first technical response - Bug resolution time measured from confirmed reproduction to fix deployment - Performance metrics measured using industry-standard monitoring tools ================================================================================ 3. ADDON MARKETPLACE TERMS ================================================================================ 3.1 ADDON CATEGORIES Addons are classified into the following categories with different licensing models: PREMIUM ADDONS: - Advanced functionality addons requiring separate monthly subscription - Examples: AWS Infrastructure Mapper, Security Audit Addon, Cost Optimizer - Fixed monthly pricing per addon - NO "Basic" or "Lite" versions; addons are licensed for full functionality only - Compatibility varies by Core Application tier USAGE-BASED ADDONS: - Addons charged based on actual consumption (per transaction, case, API call, etc.) - Examples: AWS Support AI Assistant, Automated Remediation, Custom Report Generation - Monthly billing based on actual usage - Usage allowances included in higher subscription tiers PROFESSIONAL SERVICES: - Custom development, implementation, training, and consulting services - Priced separately under individual service agreements - Not included in any subscription tier - Custom pricing based on scope and requirements 3.2 ADDON LICENSING TERMS - Premium Addons: Require separate monthly subscription per addon - Usage-Based Addons: Licensed with pay-per-use billing model - Professional Services: Licensed under separate service agreements 3.3 ADDON USAGE RIGHTS With valid addon access, you may: - Subscribe to Premium Addons with separate monthly billing - Use Usage-Based Addons with consumption-based billing - Access addon features within your subscription tier limits - Configure addons for your AWS environment where technically supported - Receive updates and support during active subscription period 3.4 USAGE-BASED BILLING Certain addons incur charges based on actual usage: - Usage is measured per transaction, case, API call, or other defined units - Usage allowances are included in subscription tiers as specified - Overage charges apply when usage exceeds included allowances - Usage is calculated monthly and billed separately from subscription fees - Usage rates and allowances vary by subscription tier - Enterprise customers receive discounted usage rates 3.5 ADDON RESTRICTIONS You may NOT: - Use any addons without valid Core Application license - Share addon access between different organizations - Reverse engineer or modify addon code - Distribute addons to third parties - Exceed usage limits without paying applicable overage charges - Circumvent usage tracking or billing mechanisms - Install, use, or distribute third-party addons not developed by Camilo Solutions - Only addons officially developed and distributed by Camilo Solutions are authorized ================================================================================ 4. SUBSCRIPTION AND PAYMENT TERMS ================================================================================ 4.1 SUBSCRIPTION FEES - Core Application fees are charged monthly per user according to selected tier - Addons are charged separately per addon per month (not included in Core fee) - Premium Addons are charged separately per addon per month - Usage-Based Addons are charged monthly based on actual consumption - Professional Services are charged according to separate service agreements - Enterprise volume discounts are available for 50+ users - All fees are non-refundable except as required by law 4.2 USAGE BILLING - Usage-based charges are calculated monthly based on actual consumption - Usage allowances are included in subscription tiers as specified - Overage charges apply automatically when allowances are exceeded - Usage billing is separate from and additional to subscription fees - Usage rates are subject to change with 30 days notice - Enterprise customers receive discounted usage rates as specified 4.3 AUTOMATIC RENEWAL Subscriptions automatically renew unless cancelled 30 days before renewal date. Usage-based billing continues monthly while addons remain active. 4.4 SUSPENSION Camilo Solutions may suspend access for non-payment or terms violation. Usage-based addons may be suspended independently for non-payment of usage charges. ================================================================================ 5. INTELLECTUAL PROPERTY RIGHTS ================================================================================ 5.1 OWNERSHIP Camilo Solutions retains all right, title, and interest in the Software, including all intellectual property rights. This Agreement does not grant you any ownership rights in the Software. 5.2 TRADEMARKS "Camilo Solutions," "Camilo AWS Solutions," and related marks are trademarks of Camilo Solutions, Inc. You may not use these marks without prior written permission. 5.3 FEEDBACK Any feedback, suggestions, or improvements you provide may be used by Camilo Solutions without compensation or attribution. ================================================================================ 6. DATA AND PRIVACY ================================================================================ 6.1 DATA COLLECTION The Software may collect usage data, performance metrics, and error reports to improve functionality and provide support. 6.2 AWS CREDENTIALS The Software stores AWS credentials locally using industry-standard encryption. Camilo Solutions does not have access to your AWS credentials or data. 6.3 PRIVACY POLICY Your use of the Software is also governed by our Privacy Policy, available at https://camilosolutions.com/privacy ================================================================================ 7. WARRANTIES AND DISCLAIMERS ================================================================================ 7.1 LIMITED WARRANTY Camilo Solutions warrants that the Software will perform substantially in accordance with its documentation for 90 days from delivery. 7.2 DISCLAIMER EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. CAMILO SOLUTIONS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ================================================================================ 8. LIMITATION OF LIABILITY ================================================================================ IN NO EVENT SHALL CAMILO SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY. CAMILO SOLUTIONS' TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE IN THE 12 MONTHS PRECEDING THE CLAIM. ================================================================================ 9. COMPLIANCE AND SECURITY ================================================================================ 9.1 EXPORT COMPLIANCE You agree to comply with all applicable export laws and regulations. 9.2 SECURITY You are responsible for maintaining the security of your AWS environment and credentials when using the Software. 9.3 COMPLIANCE FRAMEWORKS The Software provides features and controls that may assist enterprise customers in meeting SOX, GDPR, and ISO27001 compliance requirements. Customers are responsible for their own compliance implementation and validation. ================================================================================ 10. TERMINATION ================================================================================ 10.1 TERMINATION BY YOU You may terminate this Agreement at any time by discontinuing use and uninstalling the Software. 10.2 TERMINATION BY CAMILO SOLUTIONS Camilo Solutions may terminate this Agreement immediately if you breach any terms. 10.3 EFFECT OF TERMINATION Upon termination, all rights granted under this Agreement cease immediately, and you must uninstall and destroy all copies of the Software. ================================================================================ 11. ENTERPRISE TERMS ================================================================================ 11.1 ENTERPRISE AGREEMENTS Enterprise customers may enter into separate Master Service Agreements with additional terms, service level agreements, and custom pricing. 11.2 VOLUME LICENSING Volume discounts are available for organizations with multiple users. Discount tiers and rates are available at https://camilosolutions.com/pricing - Volume discounts apply to Core Application subscriptions - Enterprise customers receive discounted rates on usage-based addon charges - Premium Addon subscriptions and Professional Services are priced separately - Custom enterprise agreements may include additional volume benefits 11.3 PROFESSIONAL SERVICES Camilo Solutions offers professional services including implementation, training, and custom development under separate agreements. ================================================================================ 12. ADDON CATEGORY DEFINITIONS ================================================================================ 12.1 PREMIUM ADDONS Premium Addons require separate monthly subscriptions and include: - Advanced Security Scanning and Threat Detection - Custom Integration Development and Management - Advanced Analytics and Business Intelligence - Enterprise Compliance Automation - Custom Dashboard and Reporting Solutions - Advanced API Access and Automation Tools Premium Addon pricing is available at https://camilosolutions.com/pricing 12.2 USAGE-BASED ADDONS Usage-Based Addons are charged per consumption unit and include: - AI-Powered Support Assistant (per case processed) - Automated Workflow Execution (per workflow run) - Available in Server and SaaS Editions Future usage-based services may be added as they are developed and validated. Usage rates vary based on complexity and resource requirements. Current usage rates are available at https://camilosolutions.com/pricing Enterprise customers receive discounted rates on all usage-based charges. 12.3 PROFESSIONAL SERVICES Professional Services are provided under separate agreements and include: - Custom Addon Development - Implementation and Integration Services - Training and Certification Programs - Dedicated Support and Consulting - Custom Compliance and Security Auditing Professional Services pricing is custom-quoted based on scope and requirements. Standard rates are available at https://camilosolutions.com/pricing ================================================================================ 13. GENERAL PROVISIONS ================================================================================ 13.1 GOVERNING LAW This Agreement is governed by the laws of Delaware, United States, without regard to conflict of law principles. 13.2 ENTIRE AGREEMENT This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements relating to the subject matter. 13.3 AMENDMENTS Camilo Solutions may modify this Agreement by providing 30 days notice. Continued use constitutes acceptance of modifications. Usage-based pricing may be updated with 30 days notice. New addon categories may be introduced with separate terms. 13.4 SEVERABILITY If any provision is found unenforceable, the remainder of the Agreement remains in effect. 13.5 CONTACT INFORMATION For questions about this Agreement, contact: Camilo Solutions, Inc. Email: legal@camilosolutions.com Website: https://camilosolutions.com For billing and pricing questions: Email: billing@camilosolutions.com Website: https://camilosolutions.com/pricing ================================================================================ Last Updated: December 11, 2025 Version: 2.3 - Unbundled Addons Update This Agreement is effective as of the date you first install, download, or use the Software. BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.